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中消協提示警惕訂餐平臺低價低質陷阱 呼籲建立平臺餐飲企業“黑名單”制度
中消協提示警惕訂餐平臺低價低質陷阱 呼籲建立平臺餐飲企業“黑名單”制度
來源：法制網 作者：餘瀛波
(網絡圖片)
針對當下新興的“互聯網＋訂餐”商業模式，中消協今天提醒廣大消費者：要關注送餐衛生，主動維護權益，對於各類訂餐平臺“好評返現”、“滿贈返券”、“超低折扣”等促銷行為要保持平常心，不要落入低價低質陷阱。同時呼籲廣大網路訂餐平臺建立平臺餐飲企業“黑名單”制度，妥善處理消費者批評建議。
中消協有關負責人指出，“互聯網＋訂餐”這一商業模式給傳統餐飲服務行業注入了新的商機和活力，也逐漸轉變著人們的生活習慣和消費模式。然而，通過網路平臺訂購餐食，目前還面臨著安全衛生、規範管理、監督責任等諸多難題。
為此，中消協提醒消費者，在收到外賣送餐後，一要先檢查餐食包裝是否完好、清潔，所配送餐食是否與訂購餐品一致；二要當面查驗餐食是否受到污染或出現變質，一旦發現餐食變質或受到污染，應當拒收；三是確認無誤後要及時就餐，避免長時間存放。
這位負責人提示，網上訂餐務必索取消費票據，留存交易憑證，養成良好的消費習慣。如發現餐飲安全衛生問題，要做好證據留存，依法主動維權，並及時向有關部門投訴舉報。
中消協今天同時提醒廣大網路訂餐平臺：要時刻繃緊“食品安全”這根弦，加強對平臺資訊的核查和更新，確保消費者獲得的資訊及時可靠，方便消費者做出選擇。要建立平臺餐飲企業“黑名單”制度，妥善處理消費者批評建議。
中消協呼籲，網路訂餐平臺應當誠實守信、依法經營，強化線上、線下管道管理，提升服務品質和效率。要關注用戶體驗和用戶需求，從選餐、訂餐、送餐等各個方面規範平臺建設，確保消費者“舌尖上的安全”。
這位元負責人強調，網路訂餐平臺要強化品質管理，提升餐食資訊的透明性。中消協提倡標注餐食原材料和能量值，做到食材來源放心可追溯、餐廳資訊值得信賴可查詢、送餐服務即時可追蹤、後勤服務安心有保障，從而呵護消費者營養健康。
